Privacy Policy

1. Introduction
Moondial Digital Ltd (Company No. SC789255), registered in the UK, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, engage our services, or communicate with us.

2. Data We Collect
We may collect the following categories of personal data:

Contact Information: names, email addresses, phone numbers, postal addresses.
Project Details: information you share regarding your organisation and project requirements.
Usage Data: IP address, browser type, pages visited, time and date of access (collected via cookies or analytics).
Communications: records of your correspondence with us, including emails, calls, and messages.

3. How We Use Your Data
We use personal data to:

Respond to and manage your enquiries and project requests.
Provide, manage, and improve our digital and creative services.
Monitor website performance and usage to enhance functionality.
Comply with legal or regulatory obligations.
Send occasional service updates or marketing information (only with your consent, where applicable).

4. Legal Basis for Processing
We process your data under the following legal bases:

Contractual necessity: to fulfil client engagement and deliver agreed services.
Legitimate interests: to run our business efficiently, improve our website, and pursue marketing where permitted.
Consent: for any direct marketing communications you opt into.

5. Data Retention
We retain your personal data only for as long as required:

For active client relationships and project delivery.
For two years following the end of service provision unless longer retention is required by law.
For analytics and website logs, data is anonymised where possible or deleted after 12 months.

6. Data Sharing
We may share your data with:

Service providers and freelance partners supporting your project, under strict confidentiality obligations.
Third-party platforms (e.g., email marketing tools, analytics services) when you’ve opted in to their use.
Authorities, if required by law or to protect our legal rights.

We never sell your personal data to third parties.

7. International Transfers
If any data is transferred outside the UK or EEA (for example to cloud hosting or remote teams), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy arrangements under UK GDPR.

8. Your Rights
Under UK GDPR, you have the right to:

Access and obtain a copy of your personal data.
Request correction of inaccuracies.
Ask for deletion of your data (“right to be forgotten”), where lawful.
Request restriction or object to certain forms of processing.
Withdraw consent at any time for marketing data.

To exercise these rights, please contact us using the details below. We aim to respond within one month.

9. Cookies & Analytics
Our site uses cookies (essential and analytics) to optimise performance and understand usage patterns. You can manage cookie preferences via your browser or our site’s cookie banner.

10. Security
We implement appropriate technical and organisational measures (encryption, secure storage, access controls) to protect your personal data. However, no method of transmission or electronic storage is completely secure—please inform us immediately if you suspect any security breach.

11. Third-Party Links
Our site may include links to external websites. We are not responsible for their content or privacy practices. Please review those policies separately.

12. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. We will publish the latest version on our website and indicate the effective date at the top of this page.

13. Contact Us
If you have questions, concerns about this policy, or wish to exercise your data rights, please contact:

moondial Digital Services Ltd
Registered office: 272 Bath Street, Glasgow, Scotland, G2 4JR
Email: hello@moondial.digital

Effective date: July 2025